Sorry, we cannot accept any seasonal returns that arrive after the important holiday is over. Please call or write for permission as soon as you find you will not be using the merchandise and we will issue a credit memo - for merchandise only - upon receipt of the shipment. Returns will be accepted if made within 15 days of the invoice date. Returns made after 15 days may be subject to 25% restocking fee*.
If you ship back nonreturnable items without calling, we will not be able to credit you or ship those items a second time. Make sure you call first to see if your items are returnable. 1-800-728-2616. Books, Candles and food are among some of the items that are nonreturnable.
Most Vacation Bible School items are returnable, if they are unopened and unused. Some "outlet" items are not returnable.
- No VBS 2020 returns accepted after Aug 31st, 2020
- There is an exception for Rocky Railway. These returnable items can be returned until Aug. 15th, 2021.
- Starter Kits - OK to return if opened for preview. 90 days to preview starter kits.
- VBS Ancillary Items must be in original packaging and in resellable condition.
- Items shipped back not eligible for credit will not be returned.
- Must return within one week of the end of your VBS
If you have any questions if an item is returnable, call us at: 1-800-728-2616.
*On returns, some restock fees or shipping fees may apply if you received your order via the free shipping offer.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. If items aren't back-ordered, we will try to get them to you within 7-10 days. We ship FedEx. For expedited shipping orders (Overnight packages), please place them by 1pm (Central Time) to be sure it goes out the same day.
A total order of $70 or more bulletins or other litho supplies will entitle you to free shipping and handling * shipping to anywhere in the 48 contiguous United States. You must click on the FREE SHIPPING box to receive the free shipping.
Customized imprinting & book/resources, Every Sunday Bulletin Service, candles, furniture and other items are not included in free shipping offer.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If shipping outside of the US, the fixed rates may be higher. For the additional rates, call 1-800-728-2616. We only ship to the United States and Canada. Our apologies, but we do not ship internationally.
If you return the items that qualified for free shipping, your credit may have the shipping amount deducted from the total credit