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Shipping/Returns


Returns Policy

Sorry, we cannot accept any seasonal returns that arrive after the important holiday is over. Please call or write for permission as soon as you find you  will not be using the merchandise and we will issue a credit memo - for merchandise only - upon receipt of the shipment. Returns will be accepted if made within 15 days of the invoice date. Returns made after 15 days subject to 25% restocking fee. 

If you ship back nonreturnable items without calling, we will not be able to credit you or ship those items a second time. Make sure you call first to see if your items are returnable. 1-800-728-2616.

Candles are nonreturnable.

Most Vacation Bible School items are returnable, if they are unopened and unused. Some "outlet" items are not returnable.

  • No VBS 2016 returns accepted after Aug 31st, 2016
  • Starter Kits - OK to return if opened for preview. 90 days to preview starter kits.
  • VBS Ancillary Items must be in original packaging and in resellable condition.
  • Items shipped back not eligible for credit will not be returned.
  • Must return within one week of the end of your VBS

 

If you have any questions if an item is returnable, call us at: 1-800-728-2616.

Thank you!

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We ship FedEx.

A total order of $60 or more bulletins or other litho supplies will entitle you to free shipping and handling * shipping to anywhere in the 48 contiguous United States. Customized imprinting & book/resources, Every Sunday Bulletin Service, candles, furniture and other items are not included in free shipping offer.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If shipping outside of the US, the fixed rates may be higher. For the additional rates, call 1-800-728-2616. We may not be able to ship to some countries...please call.

If you return the items that qualified for free shipping, your credit may have the shipping amount deducted from the total credit